The Strong Foundation Behind
Our Commitment to Clients
A commitment to purposeful innovation, trusted partnerships, and delivering IT solutions that strengthen businesses every day.
Our MissionDelivering Proactive IT Services
Delivering Proactive IT Services
Built on Long-Term Client Partnerships
We provide full-service, proactive IT support focused on building trusted relationships. Our clients value dedicated representatives, consistent communication, and reliable expertise that protects data, boosts efficiency, and supports long-term organizational growth with confidence.
Our PromiseCommitted to Excellence, Innovation,
Committed to Excellence, Innovation,
and Honest Guidance in Every Interaction
We strive for continuous improvement, meet commitments reliably, and encourage a positive, solution-focused mindset. Beyond IT, we offer honest feedback and collaborative support to strengthen processes, empower teams, and drive meaningful, sustainable business improvement.
Meet the Team
Tom Sauer
CEO
Marno Louw
COO
Bryan Tewksbury
Operations Manager & Senior IT Tech
Werner Janse Van Rensburg
IT Management & Pre-sales
Werner Oosthuizen
Technical Team Lead
Max Fourie
Certified Network Engineer
Roy Young
Certified Server & Cloud Engineer
Elise Gervais
Marketing Manager
The Right Choice for your Technology Partner
Tailored Service Packages
Transparent Pricing
Cybersecurity & Recovery
Local, Personalized Support
Experienced and Trusted
24/7 Coverage
Frequently Asked Questions
1. What makes Hambisana IT different from other Managed Security Service Providers?
Hambisana IT offers a proactive IT experience tailored specifically to your business needs. Unlike big-box tech service providers, we provide personalized IT support in San Antonio and surrounding areas with a dedicated local team in addition to an extended international team of hand-picked technology experts, combining decades of expertise and hands-on service.
Our Priorities: Proactive Service Approach with #1 Security, #2 Disaster Recovery, #3 Productivity.
We talk business productivity not tech. We are transparent with our pricing, we quote only what is needed. We provide a full comprehensive IT assessment at no-cost and no-obligation. We stand behind what we say and what we do.
Our Priorities: Proactive Service Approach with #1 Security, #2 Disaster Recovery, #3 Productivity.
We talk business productivity not tech. We are transparent with our pricing, we quote only what is needed. We provide a full comprehensive IT assessment at no-cost and no-obligation. We stand behind what we say and what we do.
2. What is covered in the Free Risk Assessment?
The Free Risk Assessment covers Domain Health, Website Health, Dark Web Exposure, Company Reputation and Application Vulnerabilities as they relate to your business. Hambisana IT then analyzes the data, develops relevant recommendations and creates a proposal.
3. What types of IT support do you offer for small and medium businesses?
We provide both break-fix (ad hoc) support and comprehensive Managed IT Services in San Antonio and surrounding areas, including cybersecurity, cloud services, phone systems, network design and cabling, disaster recovery, help desk support, and project-based services customized to fit your budget and goals.
4. How does your Managed IT Services plan help my business or nonprofit stay secure and productive?
Our Managed IT Services for nonprofits and businesses include continuous monitoring, computer, server and email security, proactive maintenance, and disaster planning to minimize downtime. This proactive and procedure-driven approach ensures your systems stay as secure and productive as possible.
5. Can Hambisana IT support nonprofit organizations with limited budgets?
Yes. We understand nonprofits have unique financial needs, budget constraints and varying funding/grant cycles. Our flexible business models and commitment to quote only what you need ensure budget-minded solutions without sacrificing security or reliability. We work through TechSoup when possible, we negotiate nonprofit software license pricing (when possible). We have even served on boards of nonprofits.
6. Can you help us navigate the AI world?
The AI Industry is in its infancy, changing almost daily. We have put together some training material and best practices for businesses (baseline policies and procedures). We believe there are times to use AI and there are times not to use AI. Based on our experience, we have strong opinions on when to use and not use the various AI services. For our Managed Services clients we provide proactive and on-discussions.
7. How quickly can I expect support if my systems go down?
We prioritize rapid response times. Whether you have a one-time break-fix issue or are under a managed services contract, our local San Antonio IT Services team will work closely with your company to quickly mobilize for remote or on-site support to get your business back on track.
We are a Shared Services business model, which means we categorize all incoming issues from clients into Priority categories and work them in order. Rest assured, when you have a Critical issue – we can work on it SUPER quick (by taking a little longer to work on your lower priority tasks).
We are a Shared Services business model, which means we categorize all incoming issues from clients into Priority categories and work them in order. Rest assured, when you have a Critical issue – we can work on it SUPER quick (by taking a little longer to work on your lower priority tasks).
8. What is included in your network design and installation services?
As one of the leading IT network consultant firms in San Antonio, our network services cover everything from initial design and planning to installation and ongoing management. We build scalable, secure networks tailored to your business, ensuring optimal performance and smooth integration with your existing infrastructure.
9. What Additional Services does Hambisana IT Offer?
Below is a list featuring some of the services we help clients with beyond what might be covered in a managed services agreement (note, there may be some overlap with your managed services agreement, depending on what is included in the managed service):
We have built a network of Trusted Partners for services like Security, Marketing, Web Development and much more. So, if you’re looking for something not on this list – get in touch with us to find out whether we can help you or point you in the right direction!
Cybersecurity & Disaster Recovery
Comprehensive Protection for Data, Email, and Networks
Keep your critical data, email, and network secure with proactive monitoring, threat prevention, and rapid disaster recovery solutions. We strive for minimal downtime and maximum protection so your operations stay uninterrupted. In the event of a cybersecurity incident, we immediately jump into action with incident response and remediation.This Service Includes:
Continuous threat monitoringEmail, network and desktop/laptop securitySecurity-first IT assessments (external domain and internal scanning)Rapid disaster recovery planningEmail, Microsoft 365, Google Workspace, and server backups and monitoring
Managed IT Services
Expert and Trusted IT Support 24/7
Our fully Managed IT Service plans keep your systems running smoothly with proactive maintenance, regular backups, ongoing security, and helpdesk support. Focus on growing your business while we handle the IT.Below is an example of included monthly services:
Management of all back-office systems and servers (Microsoft 365, Google Workspace, security, backups, servers)24/7 monitoring of servers and network equipment; response to all managed systems alerts on a priority basisHelp Desk supportSet up / re-purpose company owned computersBi-monthly and monthly checklist management for all managed back-office systems and computers24/7 response to urgent and critical IT events related to managed systems being down or inaccessibleOperating System patches and updates on computersDomain record managementQuarterly IT executive-level review meetingsCybersecurity assessments
Phone Systems
Scalable Communication for any size company
Enhance collaboration and customer experience with VoIP and unified communication solutions. Our scalable phone system solutions adapt to your business size and needs.This Service Includes:
VoIP phone solution installation and supportDesk phone and Mobile app supportedMicrosoft Teams based solutionsFull Call routing with digital receptionists, ring groups and call queuesSMS, Messenger and WhatsApp integration
User Help Desk Support
Fast, Friendly IT Assistance
Our team provides prompt remote or on-site support to keep your staff productive and downtime minimal. From troubleshooting to guidance, we’ve got your team covered.This Service Includes:
Remote and/or on-site IT supportHardware and software troubleshootingNew computer setupPriority issue escalation
Network Consulting, Design & Install
Secure and Scalable Networks
We plan, install, and optimize your office network tailored to your business needs. Our security-first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.This Service Includes:
Network planning and designWiFi design with coverage mapNetwork equipment installation and cablingOngoing 24/7 monitoring, alert resolution and maintenanceSecure remote network access solutions
Microsoft, Google & Cloud Services
Productivity Tools That Work for You
We plan, install, and optimize your office network tailored to your business needs. Our security first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.This Service Includes:
Full management and support for Microsoft 365 and Google WorkspaceFile sharing consulting, configuration, and management for Microsoft Sharepoint and Google Drive/Share.Cloud and on-premises server configuration, management and monitoringWebsite Word Press management and securitySoftware productivity tools installation and configuration for efficient operations