Testimonials

Trusted Feedback From San Antonio
Businesses and Nonprofit Organizations

Real experiences from organizations that rely on Hambisana IT for secure, reliable, and proactive technology support every day.

At American Indians in Texas at the Spanish Colonial Missions, our nonprofit works toward preservation and protection of the cultures of the Native American tribes and other indigenous people who resided in the Spanish colonial missions. We have come to ...

Greg M, Director

American Indians in Texas at the Spanish Colonial Missions

The Jordan Group focuses on corporate interior design, and we needed to upgrade our phone system. Hambisana IT provided a perfect cost-effective solution and is very responsive to all our support requests. Thank you!”

Julie G.

The Jordan Group

At KBK to the Trade, we emphasize customer service, product knowledge, and communication in wholesale decorative products business. As our IT services provider, Hambisana IT has matched us by delivering exactly that and more! Prioritizing the elimination of single ...

Bobby K, President

KBK to the Trade

In running a foundation, event center and children’s museum, we know what superior service looks like in practice. We needed that same level of superior service with IT management and IT security. Hambisana IT has proven they follow through, ...

Chandy E., CFO

McKenna Foundation and Children’s Museum

Hambisana IT has become a reliable extension of our team. What we needed was steady IT support that could keep up with our dispersed staff and evolving security needs, and they’ve delivered. Their practical guidance and collaborative approach to work ...

Dionne R. CEO

TDA Consulting

As a nonprofit dedicated to surrounding students with a community of support, we rely on comprehensive, full wraparound IT services to keep our programs running securely. Hambisana IT's tailored support, knowledge about compliance requirements and valuable experience in the nonprofit ...

Denise R., COO

Communities in Schools of San Antonio

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Frequently Asked Questions

1. What makes Hambisana IT different from other Managed Security Service Providers?
Hambisana IT offers a proactive IT experience tailored specifically to your business needs. Unlike big-box tech service providers, we provide personalized IT support in San Antonio and surrounding areas with a dedicated local team in addition to an extended international team of hand-picked technology experts, combining decades of expertise and hands-on service.

Our Priorities: Proactive Service Approach with #1 Security, #2 Disaster Recovery, #3 Productivity.

We talk business productivity not tech. We are transparent with our pricing, we quote only what is needed. We provide a full comprehensive IT assessment at no-cost and no-obligation.  We stand behind what we say and what we do.
The Free Risk Assessment covers Domain Health, Website Health, Dark Web Exposure, Company Reputation and Application Vulnerabilities as they relate to your business. Hambisana IT then analyzes the data, develops relevant recommendations and creates a proposal.
We provide both break-fix (ad hoc) support and comprehensive Managed IT Services in San Antonio and surrounding areas, including cybersecurity, cloud services, phone systems, network design and cabling, disaster recovery, help desk support, and project-based services customized to fit your budget and goals.
Our Managed IT Services for nonprofits and businesses include continuous monitoring, computer, server and email security, proactive maintenance, and disaster planning to minimize downtime. This proactive and procedure-driven approach ensures your systems stay as secure and productive as possible.
Yes. We understand nonprofits have unique financial needs, budget constraints and varying funding/grant cycles. Our flexible business models and commitment to quote only what you need ensure budget-minded solutions without sacrificing security or reliability. We work through TechSoup when possible, we negotiate nonprofit software license pricing (when possible). We have even served on boards of nonprofits.
The AI Industry is in its infancy, changing almost daily. We have put together some training material and best practices for businesses (baseline policies and procedures). We believe there are times to use AI and there are times not to use AI. Based on our experience, we have strong opinions on when to use and not use the various AI services. For our Managed Services clients we provide proactive and on-discussions.
We prioritize rapid response times. Whether you have a one-time break-fix issue or are under a managed services contract, our local San Antonio IT Services team will work closely with your company to quickly mobilize for remote or on-site support to get your business back on track.

We are a Shared Services business model, which means we categorize all incoming issues from clients into Priority categories and work them in order. Rest assured, when you have a Critical issue – we can work on it SUPER quick (by taking a little longer to work on your lower priority tasks).
As one of the leading IT network consultant firms in San Antonio, our network services cover everything from initial design and planning to installation and ongoing management. We build scalable, secure networks tailored to your business, ensuring optimal performance and smooth integration with your existing infrastructure.
Below is a list featuring some of the services we help clients with beyond what might be covered in a managed services agreement (note, there may be some overlap with your managed services agreement, depending on what is included in the managed service):
Microsoft 365 / Google Workspace
AWS / Microsoft Azure & Cloud Services
Hardware & Software Procurement
Software Licensing
Internet & Private Data Connections
VoIP Telephone and unified communications
Hosted Phone Systems
Website Hosting
Cybersecurity Assessment and Response
Project Planning
Computer and Accessory Purchase
IT Budgeting
IT Consulting
IT Strategic Planning
Disaster Recovery Planning and Response
Business Continuity Planning
Domain Name Management
We have built a network of Trusted Partners for services like Security, Marketing, Web Development and much more. So, if you’re looking for something not on this list – get in touch with us to find out whether we can help you or point you in the right direction!
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Keep your critical data, email, and network secure with proactive monitoring, threat prevention, and rapid disaster recovery solutions. We strive for minimal downtime and maximum protection so your operations stay uninterrupted. In the event of a cybersecurity incident, we immediately jump into action with incident response and remediation.
This Service Includes:
listiconHContinuous threat monitoring
listiconHEmail, network and desktop/laptop security
listiconHSecurity-first IT assessments (external domain and internal scanning)
listiconHRapid disaster recovery planning
listiconHEmail, Microsoft 365, Google Workspace, and server backups and monitoring
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Our fully Managed IT Service plans keep your systems running smoothly with proactive maintenance, regular backups, ongoing security, and helpdesk support. Focus on growing your business while we handle the IT.
Below is an example of included monthly services:
listiconHManagement of all back-office systems and servers (Microsoft 365, Google Workspace, security, backups, servers)
listiconH24/7 monitoring of servers and network equipment; response to all managed systems alerts on a priority basis
listiconHHelp Desk support
listiconHSet up / re-purpose company owned computers
listiconHBi-monthly and monthly checklist management for all managed back-office systems and computers
listiconH24/7 response to urgent and critical IT events related to managed systems being down or inaccessible
listiconHOperating System patches and updates on computers
listiconHDomain record management
listiconHQuarterly IT executive-level review meetings
listiconHCybersecurity assessments
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Enhance collaboration and customer experience with VoIP and unified communication solutions. Our scalable phone system solutions adapt to your business size and needs.
This Service Includes:
listiconHVoIP phone solution installation and support
listiconHDesk phone and Mobile app supported
listiconHMicrosoft Teams based solutions
listiconHFull Call routing with digital receptionists, ring groups and call queues
listiconHSMS, Messenger and WhatsApp integration
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Our team provides prompt remote or on-site support to keep your staff productive and downtime minimal. From troubleshooting to guidance, we’ve got your team covered.
This Service Includes:
listiconHRemote and/or on-site IT support
listiconHHardware and software troubleshooting
listiconHNew computer setup
listiconHPriority issue escalation
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We plan, install, and optimize your office network tailored to your business needs. Our security-first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.
This Service Includes:
listiconHNetwork planning and design
listiconHWiFi design with coverage map
listiconHNetwork equipment installation and cabling
listiconHOngoing 24/7 monitoring, alert resolution and maintenance
listiconHSecure remote network access solutions
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We plan, install, and optimize your office network tailored to your business needs. Our security first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.
This Service Includes:
listiconHFull management and support for Microsoft 365 and Google Workspace
listiconHFile sharing consulting, configuration, and management for Microsoft Sharepoint and Google Drive/Share.
listiconHCloud and on-premises server configuration, management and monitoring
listiconHWebsite Word Press management and security
listiconHSoftware productivity tools installation and configuration for efficient operations